Summary Quite often we require very detailed information about your computer and software running on it. There are quite literally millions of different computer environments and setups. The steps below allow us to look at this data and provide a much more accurate resolution to any problem. ...

Summary TrustDefender should start automatically when the system is booted. If it does not, please review the below information. More Information The auto-start functionality is enabled by a registry key that should have been created during installation. If not, please create it...

Summary How to license Trust Defender Instructions Please follow the step by step instructions on how to license Trust Defender. 1. Restart Computer or Exit Trust Defender 2. To exit, right click the TD icon and select Exit.  3. You will need to now reopen Trust...

Summary TrustDefender can be temporarily disabled to resolve issues, such as certain websites not being accessible, or system errors. More Information When TrustDefender is disabled, it will no longer automatically activate when you visit websites. This can be useful for troubleshooting...

Summary Some beta versions are not made available to the public until they have been fully tested. There versions can be found here. Instructions Gold Edition http://www.trustdefen der.com/downloads/gold/beta/Tr ustDefenderSetup.exe   OEM Versions Mybank –...

Summary Sometimes TrustDefender must be fully removed from your computer system. This may because you are experiencing errors, cannot access certain websites or simply because would like to remove the software. NOTE: Some forms of malware (malicious software) can interfere with, and...

Summary When TrustDefender crashes, certain files and logs can be collected. These can be sent to TrustDefender support for inspection. More Information The following PDF document was created by TrustDefender. It outlines the process for collecting such logs.

TrustDefender is consuming large amounts of memory and/or CPU usage This is due to a memory leak that was fixed in a previous version. Please upgrade to the latest version using the following link: Gold Edition Customers (Latest public beta): http://www.trustdefend...

Answer: This is intended behaviour. This is caused by the 'Safe n Secure Mode' feature in TrustDefender. It prevents your computer from communicating with any other website for the duration of your banking session.