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Specifications and Basic Troubleshooting

Article ID: 168
Last updated: 20 Oct, 2014
Views: 776
Posted: 20 Oct, 2014
by: Gurrie A.
Updated: 20 Oct, 2014
by: Gurrie A.

 Specifications

Windows: 

Windows 8 and 8.1 (32bit and 64bit), Windows Server 2012, Windows 7 (32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit), 2003, XP (Service Pack 3 and above). 

 

Legacy support provided for  

Windows 2000 and earlier, Pocket PC  

and Windows CE 

Linux: 

The NetSupport Manager Linux client supports at the time of release:  

OpenSuSE 11.2 and later, SuSE Enterprise 11, SuSE Enterprise Server 11, CentOS 6 and later, Ubuntu/Edubuntu 9.04 and later, Debian 5 and 6, Red Hat Enterprise Linux 6,  Linux Mint 9 and later and Fedora 12 and later. Desktop Managers: GNOME, KDE, Unity 2D, Ubuntu Classic (No Effects Only), MATE and Cinnamon 

Mac: 

Mac OS X version 10.5 and later, Leopard, Snow Leopard, Lion and Mountain Lion, on Intel platforms. 

Mobile: 

Android 2.3.3 and Up, 4.4MB available 

Apple iOS 5.0 and Later, 11.8MB available 

Chrome: 

All Chrome OS products with network connections 

Troubleshooting

  1. Have you checked the manual for information
  2. Check the machines in question have the latest version possible installed and are running the same version
  3. If on latest version check for network connectivity, including internet if off site
  4. Are the machines able to see each other? ie. pinging the machines if available, or through Windows Network Connections
  5. Are both machines visible on the gateway?
  6. If the above are all correct, try a reinstallation as the software installs drivers
  7. If all of the above are correct and the software is still not working, please submit a ticket with screenshots and the support tool

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Also read
document NetSupport Support Tool

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