Knowledgebase RSS http://kb.pixel.com.au/kb/ http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=161 Summary We often get asked if you can send messages to an OU (Organisational Unit) instead of a list of computers. This would assist with hot desking. Resolution To change the settings and allow this to work we are required to apply... NetSupport/NetSupport Notify Thu, 10 May 2012 21:00:31 +1000 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=160 When using ADM Templates within your NetSupport Manager configuration you will require the Encryption utility to enter the encrypted value into the value field within the Goup Policy object that you wish to configure. NetSupport/NetSupport Manager Wed, 09 May 2012 21:57:41 +1000 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=159 Summary It is at times a benefit to allow addition fields within a ticket logging process. This could be available only to operators or available to everyone. Instructions This is a simple task to acheive and can be done via the... NetSupport/NetSupport ServiceDesk Fri, 04 May 2012 16:09:58 +1000 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=71 What is the Name and Connectivity Server: Provides a simple and reliable method of locating and connecting to Student PCs. Introduction: This guide will explain how to setup your network with the NetSupport Name and Connectivity Server... NetSupport/NetSupport School Mon, 16 Apr 2012 15:35:29 +1000 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=154 Summary How to remove elements from NetSupport School Tutor console More Information We have created a quick video on ways to achieve this. Registry NetSupport School tutor settings And Group Policy If you have any... NetSupport/NetSupport School Tue, 20 Mar 2012 22:35:13 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=158 Summary It is a common question we recieve. How can i have email sent to support@ automatically be entered as a ticket? More Information The process is quite simple. There are reasons why we dont populate this information for you. Every... NetSupport/NetSupport ServiceDesk Tue, 20 Mar 2012 22:11:58 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=38 Summary In NetSupport School 9.00 and above the location of where the Tutor Configuration is stored in the registry was changed. This change was made for Environments where Users would not have rights to write to the Local Machine, but would... NetSupport/NetSupport School Mon, 20 Feb 2012 12:10:11 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=156 Summary When moving from physical to virtual environments we recieve alot of questions in regards to the fragmentation. Eg: Servers now reside on EMC infastructure. More Information Because we have moved from physical disks to virtual... Diskeeper Corporation/Diskeeper Wed, 01 Feb 2012 17:05:55 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=157 Summary We often recieve questions on how Diskeeper may interfere on a physical platforms running multiple virtual machines. More Information The main issue is the types of technology used with block level backup and defragmentation. ... Diskeeper Corporation Wed, 01 Feb 2012 16:57:11 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=155 Within the technology of both products there is a fundermental difference that can create some unwanted problems when not configured correctly. The reason this happens is because ShadowProtect will monitor block changes on the drive (Note: This... Diskeeper Corporation/Diskeeper Wed, 01 Feb 2012 16:42:20 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=153 We have attached a method of using group policy templates to help configure or lockdown your installation of NetSupport. If you have any problems please dont hesitate to contact us on 1800 674 935 or support@pixel.com.au NetSupport/NetSupport School Thu, 12 Jan 2012 13:59:31 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=152 When showing these type of applications it is required to use the Screen Scrape mode Show option due to the way these applications can draw directly to the Screen by passing the Mirror driver method (GDIHook5) to capture the screen... NetSupport/NetSupport Manager Wed, 16 Nov 2011 21:39:13 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=49 Connecting to a student to multiple tutors Summary On each of the Student computers that you would like to be able to connect to from more than one Tutor simultaneously you must do the following: Details O pen the folder that you... NetSupport/NetSupport School Fri, 04 Mar 2011 16:27:12 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=150 Data deduplication can generally operate at the file or block level. File deduplication eliminates duplicate files (as in the example above), but this is not a very efficient means of deduplication. Block deduplication looks within a file and... Diskeeper Corporation Mon, 28 Feb 2011 09:27:43 +1100 http://kb.pixel.com.au/kb/index.php?View=entry&EntryID=84 Summary ESM downloads of Diskeeper come with a license.dal, they can look like this N114_200911221538533 80_0.DAL These are essentially the same as a 29 digit product code. More Information In order to apply your new license... Diskeeper Corporation/Diskeeper Thu, 24 Feb 2011 16:56:16 +1100