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Specifications and Basic Troubleshooting

Article ID: 170
Last updated: 22 Oct, 2014
Views: 1772
Posted: 20 Oct, 2014
by: Gurrie A.
Updated: 22 Oct, 2014
by: Gurrie A.


Operating System: 

Windows XP (SP2), 2003(SP2), Vista, 2008, Windows 7 and Windows 8. 

Free Disk – Student Only: 


Free Disk – Tutor Only: 


Free Disk – IT Tech Only: 


Free Disk – Full Install: 



TCP/IP Network and Internet Explorer 5 Service Pack 2 and above 

Tutor Minimum Screen Res 

1024 x 768 

Media Compatibility 


 NetSupport School operates in Terminal Server, Thin/Zero Client, Virtual Desktop, Multiseat and shared-resource computing environments and is supported on Google Chromebooks and Android tablets. 

Tutor Assistant app supported on iOS devices running version 4.3 and higher, Android 2.3 and higher.  

Student for Android app supported on Android tablets running version 4.0 or later.  

Student for iOS app supported on iOS devices running version 6.0 or later.


  1. Have you checked the manual for information
  2. Check the machines in question have the latest version possible installed and are running the same version
  3. If on latest version check for network connectivity
  4. Are the machines able to see each other? Try pinging the machines
  5. If the machines are on different subnets you will need to have the Name and Connectivity Server (NCS) installed and configured
  6. If the NCS is installed are the machines visable on it
  7. If the above are all correct, try a reinstallation as the software installs drivers
  8. If all of the above are correct and the software is still not working, please submit a ticket with screenshots and the support tool

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Also read
document 'Gateway' / 'Name and Connectivity Server' Setup Guide
document NetSupport Support Tool

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