How to reset the Admin User Password

Summary

It may be necessary to reset the Admin password for the NetSupport DNA console.

Requirements

Microsoft SQL Server Management Studio Express

Instructions

1. Open your "Microsoft SQL Server Management Studio Express"
2. Select New Query
3. Enter the following

USE [NetSupportDNA]

GO

UPDATE ConsoleUsers SET password = 0 WHERE id = 1;

1. Right Click or Select Execute.

You should be presented with a status window saying. (1 row(s) affected)

You can now log into your DNA admin user using an empty password field.