Specifications and Basic Troubleshooting
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Specifications
Server
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Intel Pentium 4 with 1GB Ram or higher.*
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120 MB+ (dependant on number of Clients supported).
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Windows 2000, XP, Vista, Windows 7 or 2003/2008 Server.
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Microsoft MSDE (supplied), SQL Express, SQL Server 2000 or later.
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If no version of SQL exists on the target system you will be prompted to install MSDE or specify a Remote SQL Server.
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Windows 2000, XP, Vista or 2003/2008 Server.
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Windows 2000, XP, Vista, Windows 7 or 2003/2008 Server.
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Internet Explorer 6 or later. TCP/IP network, Flash player 10 or later.
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Windows 98, ME, NT, 2000, XP, Vista, Windows 7 or 2003/2008 Server.
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Troubleshooting
- Have you checked the manual for information
- Check the machines in question have the latest version possible installed and are running the same version
- If on latest version check for network connectivity
- Are the machines able to see each other? Try pinging the machines
- If issue is with the web helpdesk please see attached IIS pre-requisets knowledgebase article
- Ensure SQL Server is setup and working (Mixed Mode Authenicat
- If all of the above are correct and the software is still not working, please submit a ticket with screenshots and any information
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