Specifications and Basic Troubleshooting
|
Specifications
Console
|
|
|
iOS 4.3 or later, 4MB space available
|
|
Linux (Red Hat Enterprise, Fedora, SuSE, Debian and Ubuntu).
Supports terminal sessions
|
|
Win 2000, 2003, Win XP, Windows Vista & Windows 7 desktops or
Windows 2000, 2003, 2008 and 2012 server.
|
Troubleshooting
- Have you checked the manual for information
- Check the machines in question have the latest version possible installed and are running the same version
- If on latest version check for network connectivity
- Are the machines able to see each other? Try pinging the machines
- Are the machines visable on the gateway?
- If they are not visable check configuration on the agent end, including key
- If all of the above are correct and the software is still not working, please submit a ticket with screenshots and any information
|
|