Summary: A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been...

 Specifications Windows:  Windows 8 and 8.1 (32bit and 64bit), Windows Server 2012, Windows 7 (32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit), 2003, XP (Service Pack 3...

When using ADM Templates within your NetSupport Manager configuration you will require the Encryption utility to enter the encrypted value into the value field within the Goup Policy object that you wish to configure.

When showing these type of applications it is required to use the Screen Scrape mode Show option due to the way these applications can draw directly to the Screen by passing the Mirror driver method (GDIHook5) to capture the screen information. The Screen Scrape method captures the Client...

Connecting to Clients/Controls via a NetSupport Gateway The primary role of a NetSupport Gateway is to facilitate seamless remote control between PCs that may both be located behind different Firewalls. The Gateway provides a stable and secure method for locating and connecting...

Windows 7 introduced an extra security requirement with WOL. Information on the changes can be located here: http://technet.micr osoft.com/en-us/library/ee6171 65(WS.10).aspx This document assumes you have Wake on Lan/ Wake on Network enabled in Bios. In order to revert back to the...

Manually editing the client32.ini file Summary This Document applies to NetSupport Manager Versions 4.10 and later, and NetSupport School/Inform Versions 3.11 and later.   The Client configuration file Client32.ini is a text file that contains the majority of settings used by the Client...

Summary NetSupport Manager MSI Deployment More Information Can also use the same method for NetSupport School Instructions Deploying Netsupport Manager.msi The ability of NetSupport Manager.msi is that it can be pre-configured and installed silently.   The NetSupport...

Summary: A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been...

Summary It is sometimes required to utilise a logon script to copy license files to existing clients/tutors/managers. Resolution Attached below is a logon script. After some slight configuration this will work for both NetSupport Manager or NetSupport School. You will require a...