Summary Windows 7 Aero Theme Workaround More Information Windows 7 Aero Theme is not compatible with Mirror drivers. NetSupport School as well as many other Remote Software applications use Mirror drivers. In NetSupport School, when connecting from the Tutor to the Student, the Aero...

Manually editing the client32.ini file Summary This Document applies to NetSupport Manager Versions 4.10 and later, and NetSupport School/Inform Versions 3.11 and later.   The Client configuration file Client32.ini is a text file that contains the majority of settings used by the Client...

Summary The idea of the following is to help deter students from uninstalling NetSupport School Client on their laptops Resolution The following registry point is related to the uninstall string in Add/Remove programs: This string is different depending on whether the installation is...

Summary In some situations it is necessary to disable chat in order to have a smooth running class. More Information This can be done fairly easily as long as you have the following: A computer with Network Administrator access OR local administrator over the client computers. ...

Summary When changing license counts or upgrading from Evaluation to Full, you are required to create a license file. Instructions After Purchase or Upgrade you will receive an email from our sales/admin team with license information. The information you receive will look similar...

Summary NetSupport School offers a variety of different options for connecting the Tutor Console to the Student Computers. The attached PDF outlines these as well as provides configuration examples.

Summary: A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been...

Summary It is sometimes required to utilise a logon script to copy license files to existing clients/tutors/managers. Resolution Attached below is a logon script. After some slight configuration this will work for both NetSupport Manager or NetSupport School. You will require a...

Summary When using the GPO templates for Active Directory you are required to enter the encrypted security key. Obtaining this encrypted security key is simple if you have the client configurator. (If not you can download the client configurator here. NetSupport School Client...

Summary  It has been discovered that under certain circumstances DirectX functions could be left disabled following a remote Control session when using NetSupport Manager NetSupport School.  Details 0; To resolve the problem first re-enable DirectX this can be achieved by...