This article is focused towards those with a technical background. Terms like Ping/Telnet/Firewall are used through the attached flowchart. This is a basic method of error checking, for further assistance please call our technical services team on 1800 674 935 or support@pixel.com.au Please...

Summary NetSupport using a http request from the Tutor machine to the website currently being viewed by the student in order to retrieve the favicon.ico. This can become an issue in some school environments where acusations are made against teachers. We have the ability to keep a history...

Introduction: This guide will help you setup the NetSupport Student Configuration to allow for a NetSupport Gateway Server. Instructions: To access the client configuration you will need to open the configurator located in Start > Programs > NetSupport School > NetSupport...

Introduction: When you have completed the NetSupport Gateway installation and configuration you will now need to set this up in the NetSupport Tutor Console, this will allow the Console to be able to connect through the Gateway and pickup the clients. Instructions: To access the...

What is the Name and Connectivity Server: Provides a simple and reliable method of locating and connecting to Student PCs.  Introduction: This guide will explain how to setup your network with the NetSupport Name and Connectivity Server (NetSupport School), which is also refered too as the...

Answer: It is sometimes nessary to utilise addition features within the configuration of NetSupport School. During your first installation of NetSupport School you have the option to go through these options. However after this the config is restricted to allow easy use. We can however...

Installing via logon scripts Due the nature of the NetSupport School application, it is common that the Student component needs to be installed on a large number of machines. The time taken to install all these machines by manually running the NetSupport School setup program could be...

Connecting to a student to multiple tutors Summary On each of the Student computers that you would like to be able to connect to from more than one Tutor simultaneously you must do the following:   Details O pen the folder that you installed NetSupport School into, eg C:\Program...

1. From the NetSupport School Tutor Open the Registry Editor 2. Navigate to the below Key:HKEY_CURRENT_USER\Software \NetSupport Ltd\PCICTL\ConfigList\Standard 3. Add the Following String Values: To disable The Student Survey 1. Navigate to the below Key:HKEY_CURRENT_USER\Software...

Answer: We are looking to update the software license agreement, but as yet we haven’t. As NetSupport Manager is run as an application in each terminal server session, a license still has to be purchased for every desktop or session (thin client). i.e. If the terminal server is running...