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How to use Software distribution in NetSupport DNA
Creating packages in NetSupport DNA
There are two ways to create packages for use within NetSupport DNA.
1 – Creating a package manually
A package can be created in NetSupport DNA using Software Distribution. Choose the files and folders from your machine and combine these to make a package....
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18 Feb, 2025
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Installing the NetSupport DNA Agent via Active Directory Group Policy software deployment
NetSupport DNA allows you to deploy the NetSupport DNA Agent using Active Directory.
Open Group Policy Management.
Right click the Organisational Unit that contains the machines you wish to deploy to and select Create a GPO in this domain and link it here.
Enter a name for...
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18 Feb, 2025
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Migrating the NetSupport DNA database to a new SQL Server
The NetSupport DNA database can be migrated from your existing SQL Server to a new SQL Server instance. If you have not already installed SQL onto the new server that you are going to be migrating the database to and configured this for use with DNA, please see the following...
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18 Feb, 2025
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How to register your DNA License into the Database
Summary
When changing license counts or upgrading from Evaluation to Full, you are required to register your new license file into the database.
Instructions
After Purchase or Upgrade you will receive an email from our sales/admin team with license information.
The information you...
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11 Jul, 2018
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Web Server (IIS) Pre-requisites for Installing DNA Helpdesk onto Windows 2008 / 7 / Vista
Summary
When installing DNA Helpdesk onto a Windows 2008 Server, Windows 7 or Vista machine, there are certain conditions that you have to satisfy in order to achieve a successful installation.
Details
Firstl y, you need to ensure that you have installed the IIS...
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20 Oct, 2014
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Specifications and Basic Troubleshooting
Specifications
Server
Minimum hardware:
Intel Pentium 4 with 1GB Ram or higher.*
Free space...
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20 Oct, 2014
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NetSupport DNA Gateway Configuration
DNA Gateway
The NetSupport DNA Gateway provides a stable and secure method for locating and connecting to Clients on Remote Networks securely via the Internet. Multiple remote locations can communicate data back to a central location with the use...
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27 Jan, 2011
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How to reset the Admin User Password
Summary
It may be necessary to reset the Admin password for the NetSupport DNA console.
Requirements
Microsoft SQL Server Management Studio Express
Instructions
Open your "Microsoft SQL Server Management Studio Express"
Select New Query
Enter the following
USE...
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02 Aug, 2010
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Adding additional hardware assets
Adding Custom Hardware Peripherals.
All peripheral/non-scanned hardware needs to be recorded in order to maintain an accurate asset log. DNA enables you to manually associate details of these components with their respective 'owners'. Devices can be associated to...
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25 Feb, 2010
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DNA 64 Bit Compatibility
Answer:
From Version 3 of DNA, NetSupport DNA fully supports 64bit operating systems
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17 Aug, 2009
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