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Enable ServiceDesk Mail Logging
Summary
On the ServiceDesk Server please access the registry and update the below key to use the following value:
HKEY_LOCAL_MACHINE\SOFTWARE\WO W6432Node\NetSupport Ltd\DNA Helpdesk\POPMail
Value name: LogLevel
Value: 9
Restart the Service: NetSupport Service Desk POP3 Mail...
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03 Apr, 2018
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Enable ServiceDesk AD Logging
Summary
On the ServiceDesk Server please access the registry and update the below key to use the following value:
HKEY_LOCAL_MACHINE\Software\Wo w6432Node\NetSupport Ltd\DNA Helpdesk\ADSSync\
Value name: LogLevel
Value: 9
Please could you then access the ServiceDesk, untick the ADSync...
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03 Apr, 2018
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Enable ServiceDesk AD Logging
Summary
On the ServiceDesk Server please access the registry and update the below key to use the following value:
HKEY_LOCAL_MACHINE\Software\Wo w6432Node\NetSupport Ltd\DNA Helpdesk\ADSSync\
Value name: LogLevel
Value: 9
Please could you then access the ServiceDesk, untick the ADSync...
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03 Apr, 2018
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Web Server (IIS) Pre-requisites for Installing DNA Helpdesk onto Windows 2008 / 7 / Vista
Summary
When installing DNA Helpdesk onto a Windows 2008 Server, Windows 7 or Vista machine, there are certain conditions that you have to satisfy in order to achieve a successful installation.
Details
Firstl y, you need to ensure that you have installed the IIS...
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20 Oct, 2014
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Specifications and Basic Troubleshooting
Specifications
Server
Operating System
Windows 2003, 2008 and Server 2012
Windows XP Professional SP3 (not recommended as this will only...
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20 Oct, 2014
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How to add custom fields to NetSupport ServiceDesk
Summary
It is at times a benefit to allow addition fields within a ticket logging process. This could be available only to operators or available to everyone.
Instructions
This is a simple task to acheive and can be done via the following.
Log in as your Administrator account.
Under...
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04 May, 2012
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How to Automate emails into Tickets
Summary
It is a common question we recieve. How can i have email sent to support@ automatically be entered as a ticket?
More Information
The process is quite simple. There are reasons why we dont populate this information for you. Every area is different and have specific requirements....
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20 Mar, 2012
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How is NetSupport licensed within Terminal Environments?
Answer:
We are looking to update the software license agreement, but as yet we haven’t.
As NetSupport Manager is run as an application in each terminal server session, a license still has to be purchased for every desktop or session (thin client).
i.e. If the terminal server is running...
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06 May, 2009
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