Specifications and Basic Troubleshooting
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Specifications
Mac
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Mac OS X version 10.5 and later (Mavericks, Leopard, Snow Leopard, Lion and Mountain Lion).
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Dedicated graphics card with drivers installed.
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(Administrator password required to complete this installation.)
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Linux
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Red Hat Enterprise Linux 6, Centos 6, Fedora 12, 13 & 14, OpenSUSE 11.3 & 11.4, Ubuntu\Edubuntu 9.04 or later, Mint 9, 10 & 11 and Debian 5 & 6.
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Dedicated graphics card with drivers installed.
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Troubleshooting
- Have you checked the manual for information
- Check the machines in question have the latest version possible installed and are running the same version
- If on latest version check for network connectivity
- Are the machines able to see each other? Try pinging the machines
- If the machines are on different subnets, have you tried them on the same subnet. This will see if the issue lies in the cross network communications
- If the above are all correct, try a reinstallation as the software installs drivers
- If all of the above are correct and the software is still not working, please submit a ticket with screenshots and the support tool (which can be found in the installation)
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