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NetSupport DNA Gateway Configuration

Article ID: 142
Last updated: 27 Jan, 2011
Views: 2896
Posted: 27 Jan, 2011
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Updated: 27 Jan, 2011
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DNA Gateway

The NetSupport DNA Gateway provides a stable and secure method for locating and connecting to Clients on Remote Networks securely via the Internet. Multiple remote locations can communicate data back to a central location with the use of the included Client and Server gateway components.

 

Server Gateway

The Server Gateway communicates with the DNA Server, it needs to be installed on a dedicated PC and it cannot be installed with any other DNA components.  

 

Client Gateway

The Client Gateway acts as a proxy server for the remote DNA Clients allowing them to communicate with the Server Gateway.  The Client Gateway can only be installed with the DNA Client. 

 

Notes:

  There can be multiple Client Gateways but only one Server Gateway.

  The DNA Console must be on the same network as the DNA Server to be able to pick up Gateway Clients.

 

Gateway Installation 

The Gateway Components are not available to be installed on Windows 98 and Windows NT.

 

When performing a NetSupport DNA Installation, select the required Gateway components to install from the Custom Setup Screen. When installing the Server Gateway you will be required to enter the IP address of the DNA Server. The IP address of the Server Gateway needs to be entered when installing the Client Gateway.

 

Note: To use the DNA Gateway, the IP address of the Server Gateway will need to be entered in the DNA server. This can be done during installation or in the DNA Database wizard after installation.

 

You can configure the parameters for the Server and Client Gateway in the Server Gateway Configurator and the Client Gateway Configurator. The current status of the Client Gateways and connected DNA Clients can be viewed in the Gateway Status dialog. Select the Tools tab and click the Gateway Status icon.

 

Server Gateway Configurator

The Server Gateway Configurator allows you to configure the parameters for the Server Gateway.  During installation the Server Gateway Configurator is copied to the Gateway folder of the DNA program directory. Default, c:\Program Files\NetSupport\NetSupport DNA\Gateway\DNAGatewayConfigS.exe.

 

 

DNA Server

The IP address of the DNA Server.

 

DNA Server Port

By default the DNA Server Port number is 6000.

 

Port DNA Server connects on

NetSupport's default port that the DNA Server connects to the Server Gateway is 6010.

 

Port Gateway Clients connect on

NetSupport's default port that the Server Gateway and Client Gateway communicate on is 80.

 

Reset default Ports

Returns all Port settings back to the default value.

 

Gateway Clients 

Any Gateway Clients that have been found by the Server Gateway will be listed.  You can add, edit and remove Clients by clicking the appropriate button. 

 

Security

Selecting Lock access to these Clients only allows you to control which remote machines can connect to your Server Gateway.

 

Note: You can configure the IP address of the Server Gateway in the DNA Database Wizard.

 

Client Gateway Configurator

The Client Gateway configurator allows you to configure the parameters for the Client Gateway.  During installation the Client Gateway Configurator is copied to the Gateway folder of the DNA program directory. Default, c:\Program files\NetSupport\NetSupport DNA\Gateway\DNAGatewayConfigC.exe.

 

 

DNA Gateway Server Address

The IP address of the Server Gateway.

 

Port to connect to Gateway Server on

NetSupport's default port that the Server Gateway and Client Gateway communicate on is 80.

 

Port DNA Clients connect on

NetSupport's default port that the Client Gateway is waiting for a connection from the DNA Clients is 6000.

 

 

Port to connect to DNA Clients on

NetSupport's default port that the DNA Clients are waiting for a connection from the Client Gateway is 6001.

 

Retry period for failed connections

By default, the retry period for failed connections will be  300 seconds, enter a different value if required. Click Reset Defaults to return all settings back to the default value.

 

Note: You can configure the IP address of the Server Gateway in the DNA Database Wizard.

 

Gateway Status

The Gateway Status dialog allows you to check the current status of your Client Gateways, you can also view the DNA Clients connected to the Clients Gateways.

 

1. Select the Tools tab and click the Gateway Status icon.

2. The Gateway Status dialog will appear.

3. Your Clients Gateways will be listed, from here you can see the name, current connection status of OK or Unavailable and the last connection time.

4. To view the Clients connected to a Gateway, select the required Gateway and click PCs.

5. Disconnected Client Gateways can be deleted from this dialog, select the required Gateway and click Delete.

 

Click Refresh to update the information, by default the Gateway status is updated every ten minutes.

 

Note: If the Server Gateway is restarted it can take the Client Gateway five minutes to reconnect, unless the Client Gateway is restarted.

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