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How to add custom fields to NetSupport ServiceDesk

Article ID: 159
Last updated: 04 May, 2012
Views: 893
Posted: 04 May, 2012
by: Gurrie A.
Updated: 04 May, 2012
by: Gurrie A.

Summary

It is at times a benefit to allow addition fields within a ticket logging process. This could be available only to operators or available to everyone.


Instructions

This is a simple task to acheive and can be done via the following.

Log in as your Administrator account.

Under the customise area select "Custom Data"

Now still within the Custom Data section select "Section", Provide this with a Title and select "OK"

Now that we have a new Section we can start adding fields.

E.g. Checkbox

Select Checkbox, then fill in the required forms.

Select OK

Select Save

Now you can add a new Problem Ticket and you will have a customised field available to use.

If you have any problems please dont hesiate to email us via support@pixel.com.au

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