Pixel IT Knowledgebase
Search:     Advanced search

Specifications and Basic Troubleshooting

Article ID: 169
Last updated: 20 Oct, 2014
Views: 389
Posted: 20 Oct, 2014
by: Gurrie A.
Updated: 20 Oct, 2014
by: Gurrie A.

Specifications

 Server 

Minimum hardware: 

Intel Pentium 4 with 1GB Ram or higher.* 

Free space required:  

120 MB+ (dependant on number of Clients supported). 

OS supported:  

Windows 2000, XP, Vista, Windows 7 or 2003/2008 Server. 

Databases supported:  

Microsoft MSDE (supplied), SQL Express, SQL Server 2000 or later. 

If no version of SQL exists on the target system you will be prompted to install MSDE or specify a Remote SQL Server. 

Pre-requisites: 

TCP/IP network. 

Gateway Client/Server 

 

Free space required: 

2 MB 

OS supported:  

Windows 2000, XP, Vista or 2003/2008 Server. 

Pre-requisites: 

TCP/IP network. 

 

Console 

Free space required: 

80 MB 

OS supported:  

Windows 2000, XP, Vista, Windows 7 or 2003/2008 Server. 

Pre-requisites: 

Internet Explorer 6 or later. TCP/IP network, Flash player 10 or later. 

 

Client 

Free space required: 

10 MB 

OS supported:  

Windows 98, ME, NT, 2000, XP, Vista, Windows 7 or 2003/2008 Server. 

Pre-requisites: 

TCP/IP Network 

 

Troubleshooting

  1. Have you checked the manual for information
  2. Check the machines in question have the latest version possible installed and are running the same version
  3. If on latest version check for network connectivity
  4. Are the machines able to see each other? Try pinging the machines
  5. If issue is with the web helpdesk please see attached IIS pre-requisets knowledgebase article
  6. Ensure SQL Server is setup and working (Mixed Mode Authenicat
  7. If all of the above are correct and the software is still not working, please submit a ticket with screenshots and any information

This article was:   Helpful | Not Helpful
Also read
document Web Server (IIS) Pre-requisites for Installing DNA Helpdesk onto Windows 2008 / 7 / Vista

Prev   Next
Web Server (IIS) Pre-requisites for Installing DNA Helpdesk onto...     NetSupport DNA Gateway Configuration

RSS