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Specifications and Basic Troubleshooting

Article ID: 172
Last updated: 20 Oct, 2014
Views: 389
Posted: 20 Oct, 2014
by: Gurrie A.
Updated: 20 Oct, 2014
by: Gurrie A.

 Specifications

Server 

Operating System  

Windows 2003, 2008 and Server 2012 

Windows XP Professional SP3 (not recommended as this will only allow  

10 concurrent sessions) 

Both 32 and 64 Bit 

Browser 

Internet Explorer 7 or later 

 

Client 

Operating System  

Windows XP, 2003, Vista, 2008, Windows 7, Windows 8 and 8.1 (in non  

Metro mode), Mac and Linux. 

Browser 

Internet Explorer 7 or later 

Firefox Verison 26 and Later 

Chrome Version 35 and Later 

Remote Control Integration Operating Systems 

Windows 2000, 2003, XP, Vista, 2008, Windows 7, Windows 8 or 8.1. 

 

Database 

SQL server 2000 and above or MSDE version 2 or above 

Mobile Devices 

Web Support needed, with access to server. 

Troubleshooting

  1. Have you checked the manual for information
  2. Check the machines in question have the latest version possible installed and are running the same version
  3. If on latest version check for network connectivity
  4. Are the machines able to see each other? ie. pinging the machines if available, or through Windows Network Connections
  5. See attached knowledgebase article for IIS pre-requisites
  6. If all of the above are correct and the software is still not working, please submit a ticket with screenshots and any information
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