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Specifications and Basic Troubleshooting

Article ID: 172

Last updated: 20 Oct, 2014

Posted: 20 Oct, 2014
by: Gurrie A.

Updated: 20 Oct, 2014
by: Gurrie A.

Specifications

Server

Operating System	Windows 2003, 2008 and Server 2012 Windows XP Professional SP3 (not recommended as this will only allow 10 concurrent sessions) Both 32 and 64 Bit
Browser	Internet Explorer 7 or later

Client

Operating System	Windows XP, 2003, Vista, 2008, Windows 7, Windows 8 and 8.1 (in non Metro mode), Mac and Linux.
Browser	Internet Explorer 7 or later Firefox Verison 26 and Later Chrome Version 35 and Later
Remote Control Integration Operating Systems	Windows 2000, 2003, XP, Vista, 2008, Windows 7, Windows 8 or 8.1.

Database

SQL server 2000 and above or MSDE version 2 or above

Mobile Devices

Web Support needed, with access to server.

Have you checked the manual for information
Check the machines in question have the latest version possible installed and are running the same version
If on latest version check for network connectivity
Are the machines able to see each other? ie. pinging the machines if available, or through Windows Network Connections
See attached knowledgebase article for IIS pre-requisites
If all of the above are correct and the software is still not working, please submit a ticket with screenshots and any information

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