Connecting to a student to multiple tutors

Summary

On each of the Student computers that you would like to be able to connect to from more than one Tutor simultaneously you must do the following:

Details

Open the folder that you installed NetSupport School into, eg C:\Program Files\NetSupport School Find and open the file called Client32.ini in a text editor such as Notepad

Add the line Shared=1 to the [Client] Section of the Client32.ini file and save it

You will now have to re checksum the Client32.ini file using the utility CKSINI.EXE - For more detailed information on how to do this please refer below to Manually editing the Client32.ini file

For the change to take effect you will need to restart each Client for the changes to take effect.

If all of your Student machines have the same Client32.ini set-up you could amend one as detailed above and then distribute the file using NetSupport School Deploy Utility to the other Student machines.

Manually editing the client32.ini file

Summary

This Document applies to NetSupport Manager Versions 4.10 and later, and NetSupport School/Inform Versions 3.11 and later.

The Client configuration file Client32.ini is a text file that contains the majority of settings used by the Client to set the way it behaves, this file can only be used by the NetSupport Client if it contains a valid checksum value. If the Client Configurator is used to alter settings the Client configuration files checksum is automatically updated. However, if the configuration file is edited manually then the checksum will not be valid and the Client will report an error and fail to load.

PCI provides a command line executable to update the checksum for the Client configuration file this utility is called CKSINI.EXE.

Details

The CKSINI.EXE utility can be used to apply a new Checksum value to the Client configuration file.

The Syntax for the CKSINI utility is:

CKSINI FILENAME

Where FILENAME is the path and filename of the Client Configuration file.