It may be necessary to reset the Admin password for the NetSupport DNA console.
Microsoft SQL Server Management Studio Express
- Open your "Microsoft SQL Server Management Studio Express"
- Select New Query
- Enter the following
UPDATE ConsoleUsers SET password = 0 WHERE id = 1;
- Right Click or Select Execute.
You should be presented with a status window saying. (1 row(s) affected)
You can now log into your DNA admin user using an empty password field.