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How to reset the Admin User Password

Article ID: 109
Last updated: 02 Aug, 2010
Views: 4433
Posted: 02 Aug, 2010
by: Gurrie A.
Updated: 02 Aug, 2010
by: Gurrie A.


It may be necessary to reset the Admin password for the NetSupport DNA console.


Microsoft SQL Server Management Studio Express


  1. Open your "Microsoft SQL Server Management Studio Express"
  2. Select New Query
  3. Enter the following

USE [NetSupportDNA]


UPDATE ConsoleUsers SET password = 0 WHERE id = 1;

  1. Right Click or Select Execute.

You should be presented with a status window saying. (1 row(s) affected)

You can now log into your DNA admin user using an empty password field.

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