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Configure NetSupport School to Connect By Hostname (DHCP/WINS)

Article ID: 145
Last updated: 07 Feb, 2011
Views: 9925
Posted: 07 Feb, 2011
Updated: 07 Feb, 2011


Normally the Tutor Console connects to a Client by IP Address, rather than by name. In an environment that uses DHCP (Dynamic Host Configuration Protocol), this may be undesirable as the address may change when the Client workstation is restarted. Checking this option forces the Control to connect by hostname.


Within your NetSupport Tutor console:

·         Navigate the Menu bar to School > Configuration.

·         This will open the Settings for Configuration: NetSupport School as shown below:


Description: cid:image002.jpg@01CB962F.B4E050A0


·         As shown above:

o   Left hand pane navigate to Network Settings.

o   On the right hand pane tick the Connect By hostname (DHCP/WINS) option.

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