Pixel IT Knowledgebase
Search:     Advanced search

How to add custom fields to NetSupport ServiceDesk

Article ID: 159
Last updated: 04 May, 2012
Views: 1117
Posted: 04 May, 2012
by: Gurrie A.
Updated: 04 May, 2012
by: Gurrie A.


It is at times a benefit to allow addition fields within a ticket logging process. This could be available only to operators or available to everyone.


This is a simple task to acheive and can be done via the following.

Log in as your Administrator account.

Under the customise area select "Custom Data"

Now still within the Custom Data section select "Section", Provide this with a Title and select "OK"

Now that we have a new Section we can start adding fields.

E.g. Checkbox

Select Checkbox, then fill in the required forms.

Select OK

Select Save

Now you can add a new Problem Ticket and you will have a customised field available to use.

If you have any problems please dont hesiate to email us via support@pixel.com.au

This article was:   Helpful | Not Helpful
Prev   Next
Specifications and Basic Troubleshooting     How to Automate emails into Tickets