Pixel IT Knowledgebase
Search:     Advanced search

Resolving the launch application/remote commands

Article ID: 164
Last updated: 18 Oct, 2012
Views: 2526
Posted: 18 Oct, 2012
by: Gurrie A.
Updated: 18 Oct, 2012
by: Gurrie A.


We have discovered that the ability to trigger certain commands (remote command prompt) and some applications via the quick launch fail to start.

More Information

While the updated builds of this software resolve the issue, if you still experience the problem please do the following to resolve the issue.


1. Close the Tech or Tutor Console

2. Download the PCICTL.DLL files with the attached ZIP below 

3. Navigate to the NetSupport School installation directory (C:\Program Files\NetSupport\NetSupport School by default)

4. Rename the existing PCICTL.DLL file to PCICTL.OLD

5. Copy the new pcictl.dll file into the NetSupport School directory

Version(s) affected

  • 11.00
This article was:   Helpful | Not Helpful
Attached files
file pcictl.zip (3.5 mb)

Prev   Next
Trouble Blocking Printers     Problems with Remote Login or Printer Blocking after upgrade to...