How to deploy NetSupport Notify with Intune

Deploying NetSupport Notify via Microsoft Intune.

Before starting, we recommend installing the NetSupport Notify Server component first, so you have something to point the devices to during the deployment via Intune. 

Creating an installation package (line-of-business app) in Intune
To install NetSupport Notify via Intune, you must create a LOB app within Intune.

1. Sign in to the Microsoft Intune admin centre.
2. Select Apps > Windows > Create.
3. In the Select app type pane, under the other app types, select Line-of-business app.
4. Click Select. The Add app steps appear.
5. Under the Add app pane, click Select app package file.
6. Click Browse and select the .msi installer for NetSupport Notify 
7. Click OK on the App package file to add the app.
8. Go to App information and enter the following:
   • Name: Enter a name (for example, “NetSupport Notify Agent” or “NetSupport Notify Console”).
   • Description: Provide more information on what the package will install (for example, “NetSupport Notify Agent” or “NetSupport Notify Console and Agent”).
   • Ignore app version:  Set to No.
   • Publisher: Enter “NetSupport Ltd”.
     Note: Some of this information may already be automatically filled in.
9. When distributing via Intune, you can specify which items to install using command-line arguments. The NetSupport Notify MSI Installer includes both the Console component for sending notifications and the Agent component for receiving notifications. The command used for the line-of-business deployment depends on whether you’re installing an evaluation or with a full licence. You then need to place a ‘1’ next to the Agent or Console to confirm which component(s) you want to install.

Agent-only installation with a licence:
/qn NSN_EVAL=0 NSN_LICENCEE=”LICENCEE” NSN_SERIALNO=SERIAL NSN_MAXCLIENTS=0 NSN_AUTHCODE=0x0000000a AGENT=1 CONSOLE=0

Agent and Console installation with a licence:
/qn NSN_EVAL=0 NSN_LICENCEE=”LICENCEE” NSN_SERIALNO=SERIAL NSN_MAXCLIENTS=0 NSN_AUTHCODE=0x0000000a AGENT=1 CONSOLE=1

Agent-only evaluation installation:
/qn NSN_EVAL=1 AGENT=1 CONSOLE=0

Agent and Console evaluation installation:
/qn NSN_EVAL=1 AGENT=1 CONSOLE=1

10. Click Next to go to Assignments.
11. Choose how to assign the package to your devices. You can select from the following:

• • Available for enrolled devices
  • Required
  • Uninstall – This only uninstalls the package if Intune previously installed it on the device via an “Available for enrolled devices” or “Required” assignment using the same deployment.

12. Click Add Group (under the method you want to use) to assign the package to the devices you want the software to be installed on or allow the software to be installed to. If you’re not ready to deploy the app to your devices yet, you can leave this blank, click Next and configure the assignments later.
13. Once you’re happy with the groups selected, click Next.
14. Review the configuration, and if everything is correct, click Create to upload the package.
15. Once the package uploads, your devices included in the assignment sync with Intune (this can take some time) and pick up the app assignment changes. If you set the app to Required, Intune attempts to install the software automatically.